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SDAGD – Stay Ahead of the Curve: Don’t be a Malpractice Case Study

August 9, 2019 @ 9:00 am - 12:00 pm


Speaker: Ronald R. Zentz, RPh, DDS, FAGD, CPHRM. Dentist’s Advantage
Date: FridayAugust 9th, 2019
Time: 9am-12pm (Breakfast at 8:30am)
Location: Patterson Education Center, 4030 Sorrento Valley Blvd, San Diego, CA 92121
Tuition: AGD Members: $40, Non-Members: $50, Military: $35.
Tuition includes Breakfast and snacks.
This course is intended for Dentists only. 

CE Units: 3 Lecture Hours, Jurisprudence

Course Summary:

More than $89 million was paid in indemnity for professional liability claims on behalf of dentists during the 5-year analysis. It is our intention that by identifying areas of high claim frequency and financial severity, where dentists are most at risk for professional liability claims, dentists can concentrate their risk management efforts to improve patient safety, enhance quality of care, and reduce risk and error. Selected claim scenarios will be discussed.


  • List the leading allegations made against dentists in malpractice lawsuits.
  • Define the average cost to defend and the indemnity for dentists in malpractice lawsuits.
  • Identify key risk management tools that dentists can incorporate into their practice to help improve patient safety, enhance quality of care, and reduce risk and error.


Ronald R. Zentz, RPh, DDS, CPHRM, FAGD, FACD

Dr. Ronald R. Zentz joined CNA in 2012 as the Dental Risk Control Director. Primary responsibilities include risk management seminar development; presentations; risk management telephone support; and development of other risk management resources for dental office use.

Dr. Zentz practiced pharmacy and general dentistry, followed by professional and clinical affairs positions with a major dental manufacturer. Responsibilities included product development, clinical research, regulatory affairs and continuing education. Dr. Zentz later joined the American Dental Association staff, serving as senior director, ADA Council on Scientific Affairs.

Education: Butler University College of Pharmacy; Indiana University School of Dentistry; GP Residency, VA Medical Center, Indianapolis.

Dr. Zentz is a Fellow of the Academy of General Dentistry and the American College of Dentists. He is certified in healthcare risk management (CPHRM) by the American Society of Healthcare Risk Management.


This course is intended for Dentists only.

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August 9, 2019
9:00 am - 12:00 pm
Event Category:


Zeynep Barakat


Patterson Dental Supply Education Center
4030 Sorrento Valley Blvd
San Diego, CA 92121
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