Summary:

Where:
PF Chang’s La Jolla
4540 La Jolla Village Dr, San Diego, CA 92122

When: 6:30pm – 8:30pm (registration at 6:00pm)

Speaker: James H. Thompson, DMD

Tuition: Dinner Included
AGD Members: $50
Non AGD Member: $100

CE: 2 CE Lecture Units
AGD Subject Code:500 Practice Management

Course Description: 

Dentists sooner or later have to deal with billing insurance companies, dealing with upset patients, answering questions about why services were not paid for, and possibly even receive a letter from the Dental Board. Responding to these scenarios in a proper and effective manner can affect your practice and even relieve stress. This course will help you navigate some of these questions, give you some tools you can use, and answer your questions on how to navigate these inquiries.

Course Objectives:

• How to respond to patient complaints
• What to include in your letter to insurance companies, Dental Board or patients
• You will be given examples of chart notes that will help you
• How to respond to insurance company’s request for a review or ‘audit’
• When and how soon to respond

Speaker Bio:

James H. Thompson, DMD graduated from Washington University School of Dental Medicine in St. Louis Missouri in 1986 and went into practice with his father. He joined the San Diego County Dental Society and CDA in 1986 and the Academy of General Dentistry in 1987. He joined the San Diego County Dental Society Peer Review Committee in 1990 and then served on the CDA Peer Review Committee from 2002-2004. He has served as the SDAGD President (1999 and 2015) the CAGD President (2000) he as also served as the AGD Regional Director (2004-2009) and on the Board of the AGD representing California (2009-2014). Dr. Thompson has had ample opportunity to write letters to a variety of insurance companies, and other dental organizations.

Refund and Cancellation Policy:

• Cancellations made by email prior to 5/20/2026 will receive a refund minus a $5 processing fee.
• Cancellations made after 5/20/2026 are completely non-refundable.
• Transfer of a registration to another name will be considered by email request through 5/20/2026.

AGD membership will be verified. A non- member registering as an AGD member will be refunded and will need to re-register as a non-member. By registering and attending this event you are giving permission to be in a photograph /video of the event unless you ask not to.

Registration: